Frequently Asked Questions
What should I do if the device doesn’t fire?
1.Please check if the fire button is stuck.
2.Please check if the pod is installed in place.
3.Please check if the electrodes on the pod and device have any grime.
4.Please perform a charging test to see if it’s a dead battery.
5.Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to a recheck of 1-4 items.
6.The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.
2.Please check if the pod is installed in place.
3.Please check if the electrodes on the pod and device have any grime.
4.Please perform a charging test to see if it’s a dead battery.
5.Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to a recheck of 1-4 items.
6.The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.
What should I do if the device can’t be charged?
1.Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.
2.Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.
3.Please check if the LED indicator on the device is normal during charging, please refer to User Manual.
4.If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
5.Please charge with recommended adaptor and charging cable from a reputable company.
2.Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.
3.Please check if the LED indicator on the device is normal during charging, please refer to User Manual.
4.If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
5.Please charge with recommended adaptor and charging cable from a reputable company.
What should I do if it tastes burnt?
Please replace a new pod or a new coil, and it is not recommended to continue to use it.
There are usually four problems which could cause coil burnt taste:
1.The pod/coil reaches its maximum lifespan.
2.Abnormal use and dry burning are prone to burning, for example if the liquid has been 3.exhausted and continuous to be used, it will be prone to burning.
4.Using thicker e-liquid (higher vg) can also cause coil burning, and you can replace the e-liquid with a thinner one.
5.Please prime the coil before using the device and then wait for about 5 minutes, or it will be prone to burning.
There are usually four problems which could cause coil burnt taste:
1.The pod/coil reaches its maximum lifespan.
2.Abnormal use and dry burning are prone to burning, for example if the liquid has been 3.exhausted and continuous to be used, it will be prone to burning.
4.Using thicker e-liquid (higher vg) can also cause coil burning, and you can replace the e-liquid with a thinner one.
5.Please prime the coil before using the device and then wait for about 5 minutes, or it will be prone to burning.
What should I do if there is a spitting back?
1.Please check whether the drip tip cap or filler plug and coil are installed in place, and check whether the silicone ring on the filler plug and coil is damaged or displaced.
2.Please note that the drip tip cap or filler plug should be closed immediately after filling e-liquid. If the e-liquid is filled too full, it will cause the e-liquid to overflow.
3.If the spitting back is not resolved, we suggest you shake off the condensation in the chimney several times through drip tip and then using it.
4.Please use the recommended wattage for fully vaporizing the coil, or it will also lead to liquid into the mouth.
2.Please note that the drip tip cap or filler plug should be closed immediately after filling e-liquid. If the e-liquid is filled too full, it will cause the e-liquid to overflow.
3.If the spitting back is not resolved, we suggest you shake off the condensation in the chimney several times through drip tip and then using it.
4.Please use the recommended wattage for fully vaporizing the coil, or it will also lead to liquid into the mouth.
What should I do if the flavor is very weak?
1.Please check whether the LED indicator of the device is red or the LED indicator flashes 3 or 5 times, it shows that the battery is too low and should be charged in time.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.
2.The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.
3.If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.